Why Does Alexa Save Transcripts of User Conversations? This Senator Asked Amazon
A Democratic senator sent a letter to Amazon CEO Jeff Bezos Thursday requesting information about why the company retains transcripts of conversations recorded by Amazon Echo devices, even after users have pressed “delete.”
Amazon’s voice-controlled operating system Alexa transcribes the conversations it picks up after users say a “wake word” — “Alexa,” “Echo,” “Amazon” or “computer” — or press a button to enable the Echo, according to a report by CNET. And the company saves those text files on its servers even after users opt to “delete” the audio files from the cloud, a CNET investigation revealed.